FAQ

Frequently Asked Questions

Do You Ship Worldwide?

Yes, we ship to most countries worldwide, including across Europe and the United States. Available shipping options and currencies will be shown at checkout based on your location.

What If I Don’t Receive My Order?

All orders include tracking so you can follow your delivery every step of the way.

If your order has not arrived within the expected delivery timeframe, please contact our support team. If your order is confirmed as lost in transit, you will be eligible for a full refund or replacement in line with our Returns Policy.

How Long Does Shipping Take?

Our average delivery time is 7–14 business days, depending on your location and the shipping option selected at checkout.

Once your order has been dispatched, you will receive a tracking link via email to monitor its progress.

What Payment Methods Do You Accept?

We accept all major credit and debit cards, as well as PayPal, Klarna, and Apple Pay.

For supported markets, we also offer a range of local payments for our customers in specific countries. These include Cartes Bancaires, Bancontact, Blik, EPS, MobilePay & Twint, to name a few. These may only be available in certain countries and locales at checkout. We always aim to try to support more payment methods so our customers can have freedom to pay with their preferred option.

All payments are processed securely through trusted payment providers to ensure your information is protected at all times.

When Will My Order Be Processed?

Orders are typically processed within 1–4 business days.

Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.

How Does Tracking Work?

You can track your order on our website's tracking page. Furthermore, when you place an order and it is processed, you will receive a tracking email with a link to track your order on our website.

The tracking page is designed to update you on the location of your order whenever it makes a movement so your mind can be at rest. You may also get multiple emails updating you on your order status.

When Will My Order Be Processed?

You can contact our support team using our website support chat feature.
We aim to respond to all enquiries within 48 hours.